FAQs

 

What types of lighting solutions does Prosopus offer?

Prosopus provides a curated selection of innovative lighting solutions, including versatile ring lamps ideal for video calls and enchanting light projectors that create captivating atmospheres in your living spaces.

How do your products prioritize energy efficiency?

Our lighting solutions are designed with energy efficiency in mind, utilizing advanced technology to reduce electricity consumption while maintaining high-quality illumination. This allows you to enjoy beautifully lit environments without incurring excessive energy costs.

What is the return policy for your products?

We have a 30-day return policy. Customers can request a return within 30 days of receiving their item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging. Proof of purchase is also required.

How can I contact Prosopus for support or inquiries?

You can reach us via email at shop.prosopus@gmail.com or by phone at 720-626-5805. 

What should I do if my item is defective or damaged?

Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us as soon as possible so we can evaluate the issue and provide a resolution.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item for a different one?

The most efficient way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.